Why is my Google Fiber service not working?
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If you are having issues, please submit a report below.
Google Fiber offer broadband internet using fiber-optic gigabit communication. Google Fiber is available in select areas. Google Fiber also offers television and online storage.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Google Fiber:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Google Fiber?
3.22 out of 5 2,340 ratings
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Problems in the last 24 hours
The graph below depicts the number of Google Fiber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Fiber. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Google Fiber compensate me for the outage?
Google Fiber outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Google Fiber and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Google Fiber has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Google Fiber users through our website.
Internet (71%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (5%)
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TV (2%)
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Live Outage Map
The most recent Google Fiber outage reports came from the following cities:Kansas City, Austin, San Antonio, Seattle, Whiteman Air Force Base, Denver, Chicago, Omaha, Charlotte, Orlando, Birmingham, Pflugerville, Raymore, Sacramento and Salt Lake City.
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| City | Problem Type | Report Time |
|---|---|---|
 Kansas City | Internet | |
| Austin | Internet | |
| San Antonio | Internet | |
| Seattle | Internet | |
| Whiteman Air Force Base | ||
| Denver | Total Blackout |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Google Fiber Issues Reports
Latest outage, problems and issue reports in social media:
- Smith&WessonFan (@smithnwessonfan) reported
@googlefiber does your repair team have a clue what the hell they are doing? All day outage and you just added 2 more hours to the “repair “ time. Im starting to get really pissed. Get your **** together
- cody tibbetts (@c_tibbs) reported
I never thought I'd say this but @googlefiber service is really making me miss @Xfinity right now. I guess 6 days without internet will do that.
- Smith&WessonFan (@smithnwessonfan) reported
@googlefiber what the hell is going on. My service has been out all day and you keep pushing time for repairs back. I need this service for my business ( this is the 3rd time in 6 weeks). Do i need to pay another company to get reliable service?
- Eliza Sea (@elizasea) reported
@googlefiber There is an outage. For over 12 hours. I want to know why.
- The Legal Lumberjack (@redneckmariachi) reported
I’d been a big fan of @googlefiber ever since getting it- but today that changed. Today is the second 12+ hour outage in a five day period. Customer support has basically disappeared and there’s not even an estimated time for service restoration. Very disappointed.
- Courtney Rosenthal (@OhThatCourtney) reported
Is anybody in Austin having problems getting an IPv6 address assignment from Google Fiber? It used to work, but stopped for me in the past week.
- Nessabbyy (@NessaBbYY) reported
@googlefiber my service has been out all day! When is it going to be back up ?
- Michael Anthony (@MadMikeWillEatU) reported
@FrZtB1te @Crazymiller Yeah, I went from AT&T Fiber to Google Fiber. I dropped 15-20ms ping on every server. US East servers bring in 10ms ping. All of the issues that @Crazymiller has mentioned still happen to me.
- Trevor (@golfdsm) reported fromDes Moines, Iowa
@MediacomSupport 50320 down again, google fiber time
- hitit345 (@hitit345) reported
@rSeattleWA Our @grandecom #Astound internet goes down every day, 530p to 730p, M thru F. On weekends it goes down for approx. 30 out of 48 hour weekend. Absolute joke. @googlefiber has taken 3 years and counting to connect to MLK/Springdale area. #eastaustin
- Amaretto ❄️Snow❄️ Anthrocon 2022 Dealer (@amaretto_snow) reported
Google fiber can't manage to supply us w the internet we pay for, it's been 4 days of an outage, 2 technician groups it took days to send bc of the 'holiday', repeated delays and reschedules w/o informing us of any time frames. Recommendations for fiber in the Charlotte area?
- Freddie Patek Urban Achievers (@LoyalRo29280019) reported
Why is @googlefiber repeatedly going down? Ongoing problem over last month. @googlefiberhelp
- idk anymore man (@Manineedalife) reported
@CoxComm Hey cox i heard the good news that google fiber might be heading to Mesa AZ by the end of 2023! so i have to ask, how much money do you plan on sinking into preventing that from happening instead of fixing the garbage network you have forced upon people?
- Robert Hughen (@RobertHughen) reported
@googlefiber sending me an email about upgrading to the 2Gig speed on a day when my internet has been down the entire day can’t be any more ironic.
- Jorge Faz López (@SenorFaz) reported
@googlefiberhelp our service has been down all day. Would be great to get an update at least. I’d love to get work-from-home done tomorrow.
- Joseph (@BetaTurtle21) reported
I’ve had internet issues with @Xfinity, every day since a 12+ hour service outage last week, and now nothing works 😩 @XfinitySupport @googlefiber when are y’all coming to Lehi, Utah? 🙏🏻🙏🏻🙏🏻
- Joseph (@TheMaZaKuR) reported
Been feeling terrible with covid and finally today I feel like I can be productive and within 10 mins of being at my computer @googlefiber decides it doesn't want to work today.
- petty mayonnaise (@hijaofthedesert) reported
Google fiber is coming to Mesa!!!! Let’s gooooo. City council needs to approve still & I hope they’re not idiots.**** *** Century Link. Expensive **** *** Cox.
- Sloth the Third (@ReturnOfSloth) reported
@googlefiber is admittedly fast as hell but when their maintainence and construction teams are terrible. Probably the fifth all day outage in less than a year lol
- Hyperbolic Hawkeye (@IowaHawkGuy) reported
@HawkeyeHuddle @MediacomSupport I’m jumping to Google Fiber the instant it’s available. This is freaking ridiculous and terrible customer support from Mediacom just adding to frustration. Give customers some sort of discount for this **** show.
- hitit345 (@hitit345) reported
@offgreenfrog Our @grandecom #Astound internet goes down every day, 530p to 730p, M thru F. On weekends it goes down for approx. 30 out of 48 hour weekend. Absolute joke. @googlefiber has taken 3 years and counting to connect to MLK/Springdale area. #eastaustin
- Nessabbyy (@NessaBbYY) reported
@googlefiber I've been checking all day you guys keep updating every 2 hours and it has not be resolved it's been over 14 hrs with no service I work from home I need the internet to work when is this going to be resolved?
- Freddie Patek Urban Achievers (@LoyalRo29280019) reported
@googlefiberhelp I’m sorry @googlefiber @googlefiberhelp but if you can’t get service restored sooner than two days you probably shouldn’t be offering internet service.
- Taylor (@Taylorbbcsl00t) reported
@TrueBornson @MediacomCable They have a monopoly and they want to charge more and do the least possible to keep service up. It’s why every place that has gotten google fiber they lose their entire business
- Smith&WessonFan (@smithnwessonfan) reported
@googlefiber update please, what is taking so long to fix problem inSan Antonio
- Melos (@lufruit) reported
@chuuwii_ NAURRRRR WE GOTTA GET ON THAT GOOGLE FIBER ****
- hitit345 (@hitit345) reported
@dawn_ofanewday Our @grandecom #Astound internet goes down every day, 530p to 730p, M thru F. On weekends it goes down for approx. 30 out of 48 hour weekend. Absolute joke. @googlefiber has taken 3 years and counting to connect to MLK/Springdale area. #eastaustin
- Smith&WessonFan (@smithnwessonfan) reported
@googlefiber What is the problem? You keep adding time to estimated repair time.
- Stephen Goudreault (@Stevegoudreault) reported
@googlefiber Someone was out finishing the install on at my neighbors 7-5 and they repaired my line at the same time. you seemed unaware of it as a tech came out yesterday 7-8 to fix the line. I love yall but 4-7 days of down time it way to long for an outage you caused.
- Robert Hughen (@RobertHughen) reported
@googlefiber @googlefiberhelp y’all better do better than a couple dollar compensation as we go on 12 hours of no service and no estimate for when the service will be up.
